Urlaub in Köln im Hotel Savoy mit Dachterrasse und Blick auf den Kölner Dom

FAQ – useful information about the SAVOY

To make your stay as pleasant as possible, we answer our guests' frequent questions here, but we are also happy to assist you at our reception:
+49 (0)221 1623-0.

When and how do I pay for my stay?

You can pay with cash, EC or credit card. Beginning with the room category "Junior Suite", a credit card must be presented and authorized upon arrival at the hotel.

What is the cancellation policy?

A reservation may be cancelled free of charge up to 4 days before arrival. In case of later cancellation, the hotel reserves the right to charge 90% of the accommodation price to the credit card.

Are parking facilities available?

Hotel and restaurant guests are welcome to use our valet parking service (30 euros per night or use), subject to availability. We ask for your understanding that it is not possible to reserve a parking space in advance. Please note that the maximum entry height of the car park is 2 metres.

Is the hotel accessible for people with disabilities?


What are the check-in and check-out times?

Check-in is guaranteed from 3 pm. If you arrive earlier, we will be happy to store your luggage in case your room is not yet ready for occupancy.

Check-out should take place by 12 noon. On request and subject to availability, check-out can be extended until 3 pm (50 euros surcharge).

Are dogs allowed?

Dogs are allowed in almost the entire hotel, provided they remain on a leash and behave quietly. The only place we cannot welcome your dog is in the restaurant. Additional cost: 25 euros per night.

When is breakfast served?

Our breakfast buffet is served in the Mythos restaurant. Monday to Friday 7 am to 11 am | Saturday and Sunday 7 am to 12 noon. Breakfast can be booked spontaneously on the day (29 euros per person).

Is the rooftop terrace open all year round?

Our Sky Lounge is only open during the summer months and when the weather is nice.

When are the spa and sauna open?


Our spa team is at your service from Wednesday to Friday from 1 pm to 9 pm for beauty treatments and massages. On Saturday and Sunday, we offer selected treatments from 10 am to 6:30 pm.

Spa landscape/saunas

Our 90 and 60-degree saunas and steam room are available at the following times:

Monday to Thursday 6 pm to 9 pm
Friday 5 pm to 9 pm
Saturday and Sunday 10 am to 6 pm

When is the gym open?

Hotel guests are welcome to use our gym around the clock (24/7).