To make your stay as pleasant as possible, we answer our guests' frequent questions here, but we are also happy to assist you at our reception:
+49 (0)221 1623-0.

To make your stay as pleasant as possible, we answer our guests' frequent questions here, but we are also happy to assist you at our reception:
+49 (0)221 1623-0.
You can pay with cash, EC or credit card. Beginning with the room category "Junior Suite", a credit card must be presented and authorized upon arrival at the hotel.
A reservation may be cancelled free of charge up to 4 days before arrival. In case of later cancellation, the hotel reserves the right to charge 90% of the accommodation price to the credit card.
Hotel and restaurant guests are welcome to use our valet parking service (30 euros per night or use), subject to availability. We ask for your understanding that it is not possible to reserve a parking space in advance. Please note that the maximum entry height of the car park is 2 metres.
Yes.
Check-in is guaranteed from 3 pm. If you arrive earlier, we will be happy to store your luggage in case your room is not yet ready for occupancy.
Check-out should take place by 12 noon. On request and subject to availability, check-out can be extended until 3 pm (50 euros surcharge).
Dogs are allowed in almost the entire hotel, provided they remain on a leash and behave quietly. The only place we cannot welcome your dog is in the restaurant. Additional cost: 25 euros per night.
Our breakfast buffet is served in the Mythos restaurant. Monday to Friday 7 am to 11 am | Saturday and Sunday 7 am to 12 noon. Breakfast can be booked spontaneously on the day (29 euros per person).
Our Sky Lounge is only open during the summer months and when the weather is nice.
Our spa team is at your service from Wednesday to Friday from 1 pm to 9 pm for beauty treatments and massages. On Saturday and Sunday, we offer selected treatments from 10 am to 6:30 pm.
Our 90 and 60-degree saunas and steam room are available at the following times:
Monday to Thursday 6 pm to 9 pm
Friday 5 pm to 9 pm
Saturday and Sunday 10 am to 6 pm
Hotel guests are welcome to use our gym around the clock (24/7).