To make your stay as pleasant as possible, we answer frequently asked questions from our guests here. Our reception is also happy to assist you: +49 (0)221 1623-0.
FAQ – useful information about the SAVOY
At the SAVOY Hotel Cologne, guests pay at the reception upon departure – in cash, by debit card, or credit card. From the Junior Suite room category onwards, presenting and authorizing a credit card for booking security and possible extras is mandatory at check-in.
At the SAVOY Hotel Cologne, free cancellation is possible up to 4 days before the arrival date. In case of later cancellation or no-show, 90% of the overnight price will be charged to the provided credit card. Flexible rates and travel cancellation insurance can reduce the risk.
The SAVOY Hotel Cologne offers valet parking for €30 per night and vehicle – subject to availability, without prior reservation. The maximum entrance height of the hotel's parking garage is 2 meters. Vehicles are parked by hotel staff; prior confirmation is not possible.
Yes, the SAVOY Hotel Cologne is barrier-free: Public areas and selected rooms are accessible for wheelchair users. For individual requirements, it is advisable to discuss directly when booking (Tel. +49 (0)221 1623-0).
At the SAVOY Hotel Cologne, check-in is from 3:00 PM, and check-out is until 12:00 PM. Luggage can be stored free of charge for early arrivals. A late check-out until 2:00 PM is available for an additional fee of €50, subject to availability.
Dogs are welcome in most areas of the SAVOY Hotel Cologne – for a fee of €25 per night. Condition: Dogs must be leashed and behave calmly. In dining areas (restaurant, bar), dogs are not allowed for hygiene reasons.
The breakfast buffet at the SAVOY Hotel Cologne is served daily in the Mythos restaurant and costs €29 per person. Opening hours: Mon–Fri 07:00–11:00, Sat/Sun and holidays 07:00–12:00. Additional bookings can also be made spontaneously on-site. External guests are welcome; reservations can be made at info@savoy.de or +49 (0)221 1623-0.
The Sky Lounge of the SAVOY Hotel Cologne is open seasonally – only in consistently nice weather and with a minimum outdoor temperature of 20 °C. Opening hours: daily bistro menu with tarte flambée from 1:30 PM to 10:45 PM, bar operation on Fri/Sat until 1:00 AM. A reservation is also required for external guests. Current weather information: +49 (0)221 1623-0.
At the SAVOY Hotel Cologne, the following opening hours apply:
- Spa (treatments & massages): Wed–Fri 1:00 PM–9:00 PM, Sat/Sun 10:00 AM–6:30 PM
- Sauna area (90 °C & 60 °C, steam bath): Mon–Thu 5:00 PM–9:00 PM, Sat/Sun 10:00 AM–6:00 PM
- Minimum age: 16 years
- Spa treatments can be booked online or at +49 (0)221 1623 333
The gym at the SAVOY Hotel Cologne is open 24/7 and is exclusively available to hotel guests aged 16 and over. The 120 m² fitness area is equipped with Matrix machines, treadmills, cross trainers, rowing machines, and free weights. Access is granted via the room key card.